|
| Q |
How do I become a member? |
| A |
Member registration is a simple and straightforward procedure. To begin, click here to read our offers and then fill up the application form. |
|
|
| Q |
How do I bookmark SoccerPunter.com? |
| A |
Simply click here to add SoccerPunter.com to your favourites. It is strongly recommended to bookmark the site so that you need not memorise the URL. |
|
|
| Q |
How do I make SoccerPunter.com my default homepage? |
| A |
To make SoccerPunter.com your default startup page, click here and answer "Yes" to the popup window. By doing so, SoccerPunter site will be launch immediately after you open your web browser. |
|
|
| Q |
When will Kelong Tips be released? |
| A |
Kelong Tips shall be released approximately between 15 minutes to 30 minutes before the match kick off to guarantee highest accuracy.
The earliest release timing is 6.00pm and latest timing of release is 3.30am (GMT +0800 Singapore Time). |
|
|
| Q |
Why are there no prediction on certain matches? |
| A |
SoccerPunter is committed to releasing only selected matches with high winning probability for the users' interest. |
|
|
| Q |
Why do I have to pay to receive Kelong Tips? |
| A |
We believe that only quality soccer tips can meet the demand of the market. However, very often you would realise that there is a need to pay for better service. There is no exception and we would gladly return you the favour with full satisfaction.
Kelong Tips that we deliver to our customers is an achievement we are proud of all the time! |
|
|
| Q |
What are the payment methods available? |
| A |
We provide various payment methods to bring you greater ease and convenience when you make a purchase. International and local clients are welcome to sign up.
SoccerPunter is the only tipster that offers a wide variety of payment options to its customers. We accept the following payment modes for your convenience:
- Internet Banking or ATM Transfer
- Credit or Debit Card (Mastercard / Visa)
- Moneybookers
- PayPal
- Western Union
- Bank Wire / Telegraphic Transfer
Before you can make payment, you must register to become a member first and creating your account. Click here to register now.
Please be reminded to email us after you have completed your payment. |
|
|
| Q |
How do I identify fraud and scam soccer websites? |
| A |
As a leading soccer tipster in the world, we would like to take this opportunity to share with you and highlight some general pointers on identifying fraud soccer tipsters websites.
- The website are running from a FREE webhosting provider. (E.g. Geocities, Yahoo etc.)
- The website is not established. (E.g. bad designed or poor layout.)
- They do not offer phone support hotline. Risking chances they will run away with your money or not replying to your emails.
- Their contact e-mail address is a free e-mail provider. (E.g. hotmail, yahoo.)
- They charges very high for a single prediction. (E.g. few hundreds to thousands dollars for one match/pick)
- They only offer monthly subscription plans which costs a few hundreds to thousands of dollars. Expecting you to make a huge payment upfront without even experiencing their service.
In the online e-commerce world, you should not trust or purchase service from any websites that do not offer any customer hotline.
If you would like to inform us on fraud website/s or have further questions, you may like to contact us. |
|
|
| Q |
What should I do if I forgot my username or password? |
| A |
Please use our password retrieval form to have your username and password sent to your registered e-mail address. |
|
|
| Q |
How do I login to the member's page? |
| A |
- Place your mouse cursor over "Membership" at the top of this page.
- Click on "Login".
|
|
|
| Q |
Why is it that I am unable to login to the members page? |
| A |
First reboot your PC
Check that your current settings have not been overwritten
Internet Explorer Users
1. Start your Internet Explorer browser
2. Choose Tools from the menu bar (at top of screen)
3. Choose Internet Options
4. Click on Settings on the Temporary Internet Files Section
5. Click on option 'Every visit to the page' then click on OK
6. Click on OK to exit the Internet Options menu
7. Close the browser
8. Start your Internet Explorer browser again.
You may be having problems with Internet Explorer caching (storing internally) pages and the system not refreshing correctly. If so, do the following:
1. Start your Internet Explorer browser
2. Choose Tools from the menu bar (at top of screen)
3. Choose Internet Options
4. Click on Delete Files button, tick 'Delete all offline content', then click on OK
5. Click on the Clear History button then click on OK
6. Click on OK to exit the Internet Options menu
7. Close the browser
8. Start your Internet Explorer browser again.
Some of the known issues could be:
If you are still experiencing problems after trying out these fixes please email us the following information and we will contact our IT department for advice:
- Which operating system are you using? (e.g. Windows 95,98,NT,2000 or XP)
- Which browser are you using and which version number? (e.g. Internet Explorer, Netscape or Opera) The version number can be obtained by clicking on Help on the Menu bar and then clicking on About. Please quote the full long number.
- What ISP are you using, (e.g. AOL, Freeserve, NTL World etc.)
Should the above not solve your problems please contact us at customer services. |
|
|
| Q |
How do I receive Kelong Tips? |
| A |
- Please make sure you have make payment for Kelong Tips to be eligible as a premium customer.
- Customers will receive SMS Alert on our Kelong Tips sent to their mobile phone. This is especially convenient for customers whom are always on the move. Note that there is no additional cost. We use the fastest and most reliable route to deliver SMS to our customers.
- Customers can also view Kelong Tips after logging in with their username and password. Only members with credits in their account can view the Kelong Tips.
For more details on Kelong Tips, click here.
|
|
|
| Q |
Is there a trial period before I start paying for the service? |
| A |
Unfortunately, it has been our experience that offering free trial accounts opens our network and customers to a number of potential security risks.
Firstly, with too many free trial users gaining access to our tips, it can easily result in a one sided affair and cause a major upset on the odds due to heavy weightage.
Secondly, there really isn't a reliable way to screen a potential customer from an abuser, outside of having received a payment. A user who is intend to abuse the system can easily register for multiple free trial accounts, getting the tips all the time without paying a single cent.
We have tried offering free trial accounts in the past and have come to the conclusion that the benefit is not worth the risk involved. So we are not able to provide customers with free trial accounts. |
|
|
| Q |
How do I renew my membership when it expires? |
| A |
After making your payment, please login and use the Renewal Form to notify us. Alternatively, you can send us an email with the following details:
Desired plan to purchase:
Payment amount:
Date of payment:
Payment mode:
Before you send the email, you should already have made the payment to us so that we can verify and update your membership upon receiving your email. |
|
|
| Q |
What is meant by "Play Responsibly"? |
| A |
Play responsibly means betting an amount that’s well within your means. It shouldn’t adversely affect your finances and lifestyle. Spend the same amount that you would when you, say, dine out or take the family for a movie. You’re responsible to yourself, your family members and friends to stay within sensible spending limits if indeed you have to bet. |
|
|
| Q |
How much should I bet with my bookmaker? |
| A |
If at all you wish to bet, you shouldn't bet more than what you can afford. You should treat betting as an occasional, light-hearted social activity - like just a little flutter.
|
|
|
| Q |
How do I activate my membership account? |
| A |
All SoccerPunter registrations involve an email validation process for your Personal Security using a Unique Activation Code automatically sent to you via the email address supplied in your application details. This happens when you register initially or when you modify your existing email address.
If you do not fully Activate your account through this process, your account will be suspended and logins will not be allowed. If you require assistance please contact Customer Service via e-mail admin@soccerpunter.com
To fully activate you account, you must check your e-mail account which will contain a unique code similar to the example below.
http://www.soccerpunter.com/activate.php?id=956&code=3a22fce2875dd82f952411dd39e12c22
Simply click on the coded activation link or copy and paste the code into your browser. By logging on through this page you can fully activate your betinternet.com account. |
|
|
| Q |
What services do SoccerPunter provide? |
| A |
Our nature of business is to provide services of match previews, soccer news and predictions to our customers.
It is a business to consumers entity.
For information purpose only. We do not encourage gambling. |
|
|
| Q |
Is it safe to purchase online? |
| A |
Our site is committed to ensuring your security and privacy, we have safely stored thousands of our members credit card details safely and without any breach of security.
Online credit card purchases are made through our secure online payment system with high-level encryption technology (SSL) to safeguard your details. Once you have made your purchase your details are stored on a secure database that cannot be accessed via the internet and is protected by a firewall. |
|
|
| Q |
Refund Policy |
| A |
As clearly stated on the purchase page when you made your purchase, we regret that we cannot refund subscriptions or purchases, nor can they be transferred.
However, we strongly believe in fair and reasonable reimbursement policy for our customers. Click here to read about our reimbursement policy.
Nobody can offer a better service guarantee than SoccerPunter. Because we believe in giving our clients the value for money investment. |
|
|
| Q |
Why choose SoccerPunter? |
| A |
SoccerPunter Pte. Ltd. is a registered company incorporated in Republic of Singapore. We are fully committed to providing unsurpassed quality service at competitive prices.
We are proud to say that our main stengths lie in unrivalled customer service, fair and impartial reimbursement policy, fast response time and value added services like SMS alert.
|
SoccerPunter is the only soccer tipster in the world that offers customers phone support because we want you to know that our services are for real and we are definitely here to help you. Call us today and speak to our customer officer so we can better understand your needs.
In the online e-commerce world, you should not trust or purchase service from any websites that do not offer any customer hotline.
Sales & General Enquiry
Tel: 9624 5487
Call from overseas : +65 9624 5487
Mon-Sun : 2pm - 11pm (Singapore Time)
Public Holidays: Closed
|
|
|
|
| Q |
Can I share the tips with others? |
| A |
No, strictly no sharing of tips.
We would like to emphasize that tip security is very important. When a customer receives tips, the information can be used only for their purposes. There are a number of reasons for this including excessively dropping odds, undue suspicions from oversight organizations and bookies etc.
We will not hesitate to suspend or terminate customer's account if we suspect them of releasing our information to unauthorized users whom are not our customers. |
|
|
| Q |
How do I change my password? |
| A |
To change your password, please login with your username and password. Then, there will be a link to "Change Password". |
|
|
| Q |
When I try to register, your system tells me that my email address is already taken. I don't remember signing up with SoccerPunter in the past. How can this be? |
| A |
It's possible that you previously signed up with SoccerPunter and simply don't remember your username and password.
If that's the case, click here to retrieve your login details by providing your email address. |
|
|
| Q |
How do I receive / stop receiving the SoccerPunter.com newsletter? |
| A |
Simply click here to contact us and we would be happy to take you off the list. |
|
|
| Q |
How do I enable cookies? |
| A |
To enable cookies, follow the instructions below for the browser version you are using.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
- Finally, close ALL the browser windows so changes can take effect.
- Then, try to login again and it should be working now.
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
- Click "OK".
- Finally, close ALL the browser windows so changes can take effect.
- Then, try to login again and it should be working now.
|
|
|
| Q |
What types of betting predictions are given by Kelong Tips? |
| A |
Kelong Tips are based on Asian Handicap. Click here for the tutorial of Asian Handicap Betting. |
|
|
| Q |
Which soccer leagues or competitions are covered by Kelong Tips? |
| A |
Kelong Tips cover over 60 competitions around the World, including the minor and major soccer leagues. Click here to view the coverage details.
Please be reminded to ensure that your bookmaker offers these leagues so you can fully utilise our service. |
|
|
| Q |
Do you offer a money back guarantee? |
| A |
We don't have a money back guarantee. We feel that our reputation lends significant credibility to our service, and that we provide exactly what we promise.
We've found that moneyback guarantee was often regrettably exploited by people attempting to abuse it by using the service just long enough to cancel without paying.
We want to ensure we're focusing our time and energy on reliable, paying customers who deserve our attention. We trust that once you've become a customer you'll be happy we protect you in such a way. |
|
|
| Q |
How long should I expect my membership account to be updated with credit after payment? |
| A |
It will happpen within 12 hours of payment, assuming payment is properly processed and verified by us. In fact, we endeavour to update your account promptly and it can be as fast as within minutes of your payment.
No matter when you sign up, weekdays or weekends, we should be able to get you up quickly so that you can start winning very soon. |
|
|
| Q |
As a customer, how will I know if there will be no Kelong Tips for that match day? |
| A |
If there will be no Kelong Tips for a particular match day, we will always make an effort to send an email to inform you. So that you can have an early rest and a good sleep. |
|
|
| Q |
If I subscribe to Kelong Tips but during one of the days I might be unable to bet due to:
- no internet access
- travelling overseas
- outside shopping/working
- bookmaker closed
What should I do to prevent my credit from being deducted? |
| A |
We fully understand that customers have other real life committements and therefore we have specially prepared a deactivation process which you can use to inform us in advanced. Do not wait until we have sent you SMS alert of Kelong Tips.
You can login and use our Deactivation form to notify us. When we receive your deactivation request, your account will be suspended temporary. During this deactivation period, your credits will be reset to 0 and we will not send you SMS alert of Kelong Tips, so that you will not be liable for any credit deduction.
When you are ready and wish to reactivate your account, please inform us by email. |
|
|
| Q |
How many Kelong Tips will there be for one match day? |
| A |
Usually, for weekdays, we have only 1-2 matches of Kelong Tips. Occasionally, we may not have Kelong Tips at all.
When it comes to weekends, there is a likelihood of more than 1 match of Kelong Tips.
Please be advised to have sufficient credit always so you will not miss any opportunity.
It is important to note that our customers value Quality over Quantity and we always seek to achieve profits and winnings at the end of the day. |
|
|